Frequently Asked Questions
1. Where do you deliver?
Explore Our Delivery Policy. Details are available in our delivery policy.
2. How do I place an order?
Ordering Made Simple. Register on our website, choose your products, and proceed to checkout. Call our customer care on 0044 7701 349198 to place an order.
3. How do I cancel an order?
Cancellation Guidelines. Online cancellation is possible within 14 days of placing an order. Call our customer care on 0044 7701 349198 before final processing for assistance. Refer to our cancellation policy for details.
4. Is there an additional charge for order cancellation?
No Extra Charges. We do not impose additional fees for order cancellations.
5. What’s the estimated delivery time?
Delivery Timing. Our representative will contact you prior to delivery.
6. Are you open every day?
365-Day Service. We operate every day, with exceptions for strikes and natural calamities.
7. How can I reset my password?
Password Reset. Visit the log-in page, click “Forgot Password,” and follow the steps to reset your password via email.
8. Can I change my email address?
Updating Account Information. You can update your account information, including your email address, under “My Account.”
9. What payment methods do you accept?
Convenient Payment Options. We accept various cards, including VISA, MasterCard, and AMEX.
10. Can I return ordered products?
Hassle-Free Returns. Yes, you can! Refer to our return policy for detailed instructions.