We, at Ceylon Online Shop, understand that circumstances can change, and you may need to cancel your order. We aim to simplify the cancellation process for your convenience. Please take a moment to familiarize yourself with our Cancellation Policy to understand how cancellations are managed.
CANCELLATION WINDOW
You have the flexibility to cancel your order up to 12 hours before your scheduled delivery or pickup time. To cancel an order, simply log in to your Ceylon Online Shop account and access your order history. From there, select the order that you wish to cancel and follow the cancellation process.
REFUNDS
If you cancel your order within the specified cancellation period, you will receive a full refund to your original payment method within 14 business days. Please be aware that the time it takes for the refund to reflect in your account may vary based on your payment provider.
LATE CANCELLATION
Cancellations made after the scheduled delivery or pickup time may not be eligible for a refund. Late cancellations may incur a fee of 25% of the order value and the delivery charge.
HOW TO CANCEL
To cancel your order, please follow these simple steps:
- Log in to your Ceylon Online Shop account.
- Access your order history.
- Select the order you wish to cancel.
- Follow the cancellation process and confirm your cancellation.
CONTACT US
Should you encounter any issues or have questions regarding
the cancellation process, please don’t hesitate to contact our customer support team. We are here to assist you with any cancellation-related inquiries and can be reached at [email protected] or 0044 7701 349198.
LEGAL COMPLIANCE
Our Cancellation Policy adheres to all relevant UK laws and regulations. For more detailed information, please refer to our Terms and Conditions.
Your understanding and cooperation are greatly appreciated. Our mission is to provide you with a seamless shopping experience, and we stand ready to assist you in every possible way.