Welcome to Ceylon Online Shop, your trusted online supermarket for quality groceries. We are committed to providing a seamless and convenient shopping experience, including reliable delivery of a wide range of products, from dry rations and canned foods to fresh vegetables and meats. Take a moment to review our Shipping/Delivery Policy to understand how we fulfil your orders.
DELIVERY AREAS
We currently deliver to the UK and Northern Islands. We are continually expanding our delivery coverage, so make sure to check back for updates.
DELIVERY TIMEFRAMES
To accommodate your schedule, we offer flexible delivery options:
Standard Delivery:
Your order will arrive within 2 business days from the date of purchase.
Shipping Fees:
– Weekdays: £6.50
– Weekends: £8.50
SPECIAL HANDLING FOR FRESH ITEMS
For items like vegetables, fruits, and leaves, we procure them fresh on the day of dispatch rather than maintaining stock. In rare instances when a product from your order is unavailable on the day of shipment, we will promptly process a refund. While such situations are infrequent, we prioritise transparency and your satisfaction.
PERISHABLE ITEMS
When ordering perishable products, ensure that someone is available at the delivery address on the specified date and time. We provide delivery updates via email, and if there is a missing delivery, please contact the assigned shipping company and inform us as soon as possible. Unfortunately, we cannot process refunds for perishable products due to missed collection or restricted access to the property. Please provide clear delivery instructions. Refunds can be processed once we receive the items according to our refund policy.
SUBSTITUTIONS
If a product you ordered is out of stock, we will refund the equivalent amount to you.
CONTACT US
Our customer support team is available to assist you with any delivery-related inquiries or issues. Reach out to us at [email protected] or call us at 0044 7701 349198.
LEGAL & COMPLIANCE
Our Shipping/Delivery Policy complies with all relevant UK laws and regulations. For more information, please refer to our Terms and Conditions.
At Ceylon Online Shop, we are dedicated to making your grocery shopping experience as convenient and stress-free as possible. Thank you for choosing us as your preferred online supermarket. We look forward to serving you.