Thank you for shopping at ceylononlineshop.
If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns. The following terms are applicable for any products that You purchased with Us.
RETURN POLICY
At Ceylon Online Shop, your satisfaction with your grocery shopping experience is our priority. If you find yourself dissatisfied with the purchase, we’re here to guide you through the return process. Take a moment to familiarise yourself with our Return Policy to understand how returns are managed.
RETURN WINDOW
You have a 14-day window from the date of delivery or pickup to initiate a return. To be eligible for a return, the item must be unused, in its original condition, and in the original packaging.
ITEMS EXEMPT FROM RETURN
Certain items, such as perishable goods (e.g., fresh produce, meats, and dairy products), cannot be returned due to health and safety regulations. Please carefully inspect your order upon delivery or pickup to ensure the quality of these items.
REFUNDS
If your return is approved, we will initiate a refund to your original payment method. You can expect to receive your refund within 14 business days. Please note that the time it takes for the refund to appear in your account may vary depending on your payment provider.
RETURN PROCESS
To initiate a return, please follow these steps:
- Contact our customer support team at [email protected] or call us at 0044 7701 349198 to inform them of your intention to return an item.
- Our team will provide you with the necessary instructions and guidance for returning the item.
- Once your return is received and inspected, we will promptly notify you regarding the approval or rejection of your refund.
DAMAGED OR DEFECTIVE ITEMS
If you receive an item that is damaged or defective, please contact our customer support team within a day since the delivery. We will arrange for a replacement or a refund, as applicable.
LATE OR MISSING REFUNDS
If you have not received your refund within the specified timeframe, please check your bank account or reach out to your payment provider. If the issue persists, kindly contact our customer support team for assistance.
CONTACT US
For any questions or further assistance related to the return process, do not hesitate to reach out to our customer support team. We are here to address any inquiries about returns.
LEGAL AND COMPLIANCE
Our Return and Refund Policy adheres to all relevant UK laws and regulations. For more detailed information, please refer to our Terms and Conditions.
We greatly value your satisfaction and the trust you place in us. If you have any questions or concerns about our Return and Refund Policy, please feel free to contact us, and we will be delighted to assist you.