Frequently Asked Questions
1. Where do you deliver?
Our delivery services cover the United Kingdom and Northern Ireland.
2. How do I place an order?
Ordering Made Simple. Register on our website, choose your products, and proceed to checkout.
Call our customer care on 0044 7701 349198 to place an order.
3. How do I cancel an order?
You can easily cancel your order by giving us a call or sending an email within a 12-hour
cancellation window before your scheduled delivery or pickup time.
4. Is there an additional charge for order cancellation?
If you cancel your order after the 12-hour cancellation window preceding your scheduled
delivery or pickup time, our Late Cancellation Policy comes into effect. In such cases, you may
not be eligible for a refund, and late cancellations may result in a fee of 25% of the order cost, in
addition to the delivery fee. For further information, please consult our detailed Cancellation
Policy.
5. What's the estimated delivery time?
Please allow a minimum of 2 days for delivery.
6. Are you open every day?
365-Day Service. We operate every day, with exceptions for strikes and natural calamities.
7. How can I reset my password?
Password Reset. Visit the log-in page, click “Forgot Password,” and follow the steps to reset your
password via email.
8. Can I change my email address?
Updating Account Information. You can update your account information, including your email
address, under “My Account.”
9. What payment methods do you accept?
We currently accept PayPal as the payment method.
10. Can I return ordered products?
Hassle-Free Returns. Yes, you can! Refer to our Return and Refund Policy for detailed
instructions.