At Ceylon Online Shop, we want you to be completely satisfied with your grocery shopping experience. If you’re not happy with your purchase, we’re here to assist you with the return process. Please take a moment to review our Return Policy to understand how returns are handled.
Return Window:
You have [X] days from the date of delivery or pickup to initiate a return. To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging.
Items Exempt from Returns:
Some items, such as perishable goods (e.g., fresh produce, meats, and dairy products), cannot be returned due to health and safety regulations. Please carefully review your order upon delivery or pickup to ensure the quality of these items.
Refunds:
If your return is approved, we will initiate a refund to your original payment method. You can expect to receive your refund within [X] business days. Please note that it may take some time for the refund to appear in your account, depending on your payment provider.
Return Process:
To initiate a return, please follow these steps:
- Contact our customer support team at [Customer Support Email] or [Customer Support Phone Number] to inform them of your intention to return an item.
- Our team will provide you with the necessary instructions and guidance on returning the item.
- Once your return is received and inspected, we will notify you regarding the approval or rejection of your refund.
Damaged or Defective Items:
If you receive a damaged or defective item, please contact our customer support team within [X] days of delivery. We will arrange for a replacement or a refund, as applicable.
Late or Missing Refunds:
If you haven’t received your refund within the specified timeframe, please check your bank account or contact your payment provider. If you still have not received your refund, please contact our customer support team for assistance.
Contact Us:
If you have any questions or require further assistance regarding the return process, please do not hesitate to contact our customer support team. We are here to help with any return-related inquiries.
Legal and Compliance:
Our Return Policy complies with all relevant UK laws and regulations. For more information, please refer to our Terms and Conditions.
We value your satisfaction and appreciate your trust in us. If you have any questions or concerns about our Return Policy, please reach out to us, and we will be happy to assist you.